A key part of any Supply Chain solution is obtaining and managing the customer service process of getting accurate orders into Macola with the least amount of resources. Orders are obtained through many sources such as e-Commerce sites, File Imports, Mobile Sales force, EDI etc. Often time, once orders are in the system order fulfillment is based on commitments to customers and must be managed. WiSys provides many tools for managing the creation of sales orders, filling backorders based on unique customer requirements, and scheduling replenishments of purchased or manufactured items.
Pick Ticket Management
The Order fulfillment process is based on many components that are based on the Agility Adaptable Framework. The flexibility of these components can be integrated into your processes and business rules. For example, you may determine that some customers are priority for complete order fulfillment based on any available stock and other customers you have committed to a 10 day fulfillment of at least 80 percent of the order by sales total.
Every company has unique processes to manage order priority for filling backorders. WiSys provides all the components needed to automate these processes. For example, Pick Ticket management can be adapted to exactly how you wish to schedule picking and shipping as well as filling backorders.
Orders that need to be managed through Web Site integration can be seamlessly interfaced to Macola using the Developers SDK. This type of integration does require custom development and WiSys has many customers who have created their own e-Commerce solution to meet their unique needs. Other orders may be sent to you from customers or even online Marketplace stores such as Amazon. These orders usually come in the form of Excel or CSV files. Custom file imports can be created using the Agility Adaptable Framework.
Mobile Order Entry
Mobile computing is growing as a new tool in managing orders. Custom order entry screens can now be deployed to tablets and connected directly to Macola using 3g and 4g network connections. This allows orders to be entered as live quotes or orders directly in the system without latent requirements of data synchronization.
Other components that are part of this process are Production and purchasing and production advice with the ability to execute on the recommendations. Quantities to purchase or produce can be changed and then Purchase Orders and POP Orders will automatically be generated. Document Management can also be integrated so that Orders Generated can also automatically be printed.