A Message to Customers and Partners:
WiSys is having a company meeting Friday, October 14 – Wednesday, October 19. During this time we will have staff monitoring support calls, however we may have delayed response times unless you have a level 1 urgent issue.
If you do have a level 1 issue, please call support at 770-955-3530 option 3 and give us as much detail as possible as well as sending any documentation through email to email@example.com. We will contact you regarding your issue at the earliest possible time.
Please do not email consultants directly as they will have limited access to their email during this time.
A level 1 issue is described in our Maintenance policy document as follows:
Your production use of the supported programs is stopped or so severely impacted that you cannot reasonably continue work. You experience a complete loss of service. The operation is mission critical to the business and the situation is an emergency.
A level 1 service request has one or more of the following characteristics:
- Data corrupted
- A critical documented function is not available
- System hangs indefinitely, causing unacceptable or indefinite delays for resources or response
- System crashes, and crashes repeatedly after restart attempts
- After an update, if your system loses functionality that worked prior to the update (a regression error)