WiSys is having an all-company meeting on Monday, October 14 through Wednesday, October 16. During this time we will be monitoring support calls and email, however we may not be able to respond until Thursday, October 17 unless you have a level 1 urgent issue. If you do have a level 1 issue, please call support at 770-955-3530 option 3 and give us as much detail as possible as well as sending any documentation through email to firstname.lastname@example.org. We will contact you at the earliest possible time.
A Severity level 1 issue is described in our Maintenance policy document as follows:
Your production use of the supported programs is stopped or so severely impacted that you cannot reasonably continue work. You experience a complete loss of service. The operation is mission critical to the business and the situation is an emergency.
A Severity 1 service request has one or more of the following characteristics:
- Data corrupted
- A critical documented function is not available
- System hangs indefinitely, causing unacceptable or indefinite delays for resources or response
- System crashes, and crashes repeatedly after restart attempts
- After an update, if your system loses functionality that worked prior to the update (a regression error)
Thanks for your patience!